In order to provide you with the services and experience described above, we use a platform developed by Contisystems in 2015. In order to keep up with the evolution of your needs, ensuring the delivery of differentiating omnichannel experiences to your customers, this platform has continuously been improved. In addition to the distribution of your documents, by the most common physical or digital channels (mail, emails and sms), this platform also ensures the routing of these documents to digital storage, which allows later consultation via web portal or web API.
With web API integration, and thus accessing the digital file, end users can access documentation (extracts, invoices, warnings, …) through self-care or support applications, through any data connected device.
It is common to call our digital storage solution, digital custody, because this is not a common archive solution… it is a completely secure archiving process, in our own datacentre, in which we ensure: