Our Information Security Management System is Certified!

06/25/2019 is the date that will go down in history as the day we got the certification of our information security management system.

This system is implemented in accordance with the requirements of ISO / IEC 27001: 2013 – Information security management systems and covers all our solutions and services in the customer communication management platform – CCM:

“Contisystems scope for information security management system, as a strategic outsourcer for customer communication management of document composition, production, personalization, multichannel distribution and digital archiving, in accordance with SoA version 21-06-2019. Exclusions: A14.1.2”

After a demanding external audit process conducted by the SGS Certification Organization, we obtained certification that basically mirrors the public recognition of the system in which we have already placed our full trust.

The success of this audit and our excitement about it were magnified with the fact that no nonconformities were detected – 0 non-conformities – which attests the commitment, professionalism and delivery capacity of the project team, something that was even highlighted by the audit team in audit report:

  • • “System (…) quite capable of reacting to all adversities”
  • • “Young and highly motivated team in the system”

Achieving the certification of the information security management system is to achieve an important strategic milestone, since it is absolutely core for our business to guarantee the Confidentiality, Integrity, Availability and Resilience of our information assets, including those that our clients entrust to us.

An information security management system that complies with the requirements of ISO / IEC 27001: 2013 is recognized as a highly demanding system for obtaining and maintaining it, as it involves compliance with a wide range of processes, policies, procedures and a set of technical and organizational measures that are the result of high investment.

The information security management system implemented is not, however, restricted to CCM solutions and services, since it includes several policies and practices that are implemented in across our different areas, thus allowing us to assure unique levels of security and trust in all our business divisions.

Contisystems recognized with the IPN Global Award

Always looking for continuous improvement and innovation, Contisystems is part of a number of national and international associations. This exchange of experiences allows a path of learning and evolution that has proved essential to the fulfillment of its mission to be the fastest and most reliable end-to-end provider of personalized communication products and services to Customers.

Jeroen Beckers – General Manager at IPN Global, Duarte Conceição – CEO at Contisystems, Pedro Silvestre – Divisional Managing Director Printing Solutions at Contisystems, Willem Jubels – CEO at Response Network and member of the board at IPN Global (from left to right)

One such organization is IPN Global, an alliance that brings together leading print, communication and graphic arts companies. At the IPN Global meeting that took place on May 6 in Chicago, Contisystems was recognized with an IPN Global Award for its journey to excellence.

Duarte Conceição, CEO da Contisystems

“It is with great pride that this path becomes an inspiration for those who also inspire us in IPN. This recognition is a fair prize for everyone at Contisystems who daily embrace the spirit of continuous improvement ” Shared Duarte Conceição, Contisystems CEO.

Augmented Reality in Companies of the Banking Sector

Augmented Reality (AR) promises to revolutionize how we interact with brands and their services. Learn more about Augmented Reality in companies of the Banking sector.

But what is Augmented Reality?

AR is an interactive experience of a virtual environment in the real world of the user, in which objects residing in the real world are “augmented” by computer generated information.

These “illusions” look so real and take on an immersive aspect of the real environment in the physical world, in which the user can participate in or perform tasks as he or she would do in the real world.

It is in this way that augmented reality alters the current perception of an environment or real-world scenario.

The AR race has begun

Large companies, drive AR technology. There have been many comments and news reports recently about the news that Apple is working on AR technology, integrating it into its next products.

Also, Google is in the AR race integrating it into its famous Google Maps app.

Revisiting the year 2016, AR had never been so commented or even experienced by so many people and so intensely before. Let’s talk about the mobile platform game, Pokémon Go. For the most inattentive, the quick adherence to AR was notorious with the introduction of this technology in the game Pokémon Go, registering more than 25 million active users.

Pokémon Go has become a huge national and international phenomenon almost overnight. Children, young people and even seniors were prime time news targets in the news reports broadcasted in both national as well as international channels.

More recently, for example, at the 2019 Mobile World Congress event, Microsoft introduced the HoloLens 2 project. This is the second version of HoloLens 1, launched in 2016. The big difference is that this new model can be integrated with Azure and Dynamics 365. In addition to this integration between Microsoft platforms, which will leverage technology, Hololens 2 allows for better interaction with objects, as the user will be able to experience the sensation of touching holographic items and perform various operations on them, such as resizing, moving, rotating , among other options.

The increasing valorization of Augmented Reality

According to the website SuperData Research of the company Nielsen Company in 2020, the virtual reality market and AR will be worth 8 times more than what it was worth in 2016. 14.5 billion dollars to be precise. This year, the emerging market will grow to $7.7 billion, driven largely by hardware as well as with a gradual growth in software.

Applications of Augmented Reality in companies

Industry, manufacturing and architecture:

Companies use AR to visualize what they will build and manufacture by enabling a prototype with a high level of product knowledge and detail right from the start of the process. AR in these projects facilitates decision-making and error correction in the early stages of the process. In this way the AR leads to a great reduction in cost as well as of time.


AR will have a high impact on the future of retail by allowing companies to understand the behavior of consumers and how they buy products in their different variables. It will also have a high impact on the activation of product sales, as customers can simulate the use of products before purchasing these.

Ecommerce and Experimental Marketing:

There are consumers who still prefer the actual experience of buying in person. For these consumers, there is a challenge for large online sales companies to offer a more “real” buying experience in AR scenarios.

Remote Industrial Maintenance:

The integration capability offered by VR/AR technology will enable an increase in the volume and management opportunity, manipulation and remote action in the control of drones, work carried out in high-risk or limited-access environments as well as maintenance of machinery.

And the application of Augmented Reality in companies of the Banking sector?

It is well known that the banking sector is increasingly adopting technology to make its services more convenient for its customers. Mobile banking, internet banking, mobile payments are some of the various technologies already in use in the banking sector.

If banks take advantage of AR to make everyday banking more efficient, there are almost endless applications. For example, the Commonwealth Bank of Australia (CBA) launched an AR home finder application in 2011. It is an application to buy and sell homes, in which the user of the mobile device can click on the house to obtain more information, if desired, and immediately check the information on his or her mobile phone screen to purchase the identified property by using AR.

 In emerging markets, the Federal Bank of India offers an AR calendar that provides relevant messages when viewed on a smartphone. The National Bank of Oman is using AR to help customers locate ATM branches and ATMs.

Potential impact of AR on bank customers

Potential of Augmented Reality in consumer banking


Augmented reality is no longer science fiction! As with any other innovation, there are advantages to and challenges in the implementation and use of AR in the banking sector. Banks need to adapt their technology resources, business processes and their operations to adapt AR as well as put its potential to good use. But, as always, it will be worth the effort, as the potential uses of AR in the banking sector can be infinite.

Now imagine …

As a client of a bank, imagine getting a bank card in your home and being able to point your mobile phone at the card to see the general conditions, loyalty campaigns for that card, balances and movements of that card, as well as being able to ask the bank to contact you, among many more possibilities, all by using AR.

Augmented Reality and Innovation have no limits!

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See you at the QSP Summit?

After having attended the QSP Summit as visitors last year, this year we will mark our presence with our stand in the exhibition area, which we invite you to visit, and as sponsors of the Worklab “TECH AND THE FUTURE OF BUSINESS”.

In addition to strongly advising you to attend this worklab that we sponsor, in which Fuencisla Clemares, Google’s country manager for Spain and Portugal, is a speaker, we would like to introduce you to our new Self-Service Portal (a partnership with HiperStream), one of the great new features we must share with you. This service translates into a customer communication management platform that promises to give you incredible autonomy and the flexibility to meet the time-to-market challenges you encounter daily.

Innovation as a strategic pillar of companies

We believe that technology plays a very important role in the future of companies in many ways, in how they organize themselves internally and optimize their processes, in the products and services they provide to their customers, and of course, in the way they communicate with their customers.

If one of our strategic pillars is innovation, it is precisely because we believe that both the evolution of technology as well as the uses, which can be given to each new door that opens, in technological terms, deserve to be explored, integrated with the solutions we offer and applied to the different realities of our customers.

If you do not have the opportunity to visit our stand but want to know all the news about this self-service service first hand, then leave us your contact by filling out our form below and be the first to learn about it.

Leave us your contact

Be the first to know about all the capabilities of this platform!

The data collected will incorporate a list of subscribers of news related to the Contisystems Self-service Portal. The data collected will be used exclusively for contacts related to the topic and will be stored for only 3 months.

Contisystems Member of EFQM Leading Excellence

Logotipo EFQMIn June 2018 Contisystems became a member of the EFQM – European Foundation for Quality Management. By doing this, Contisystems now belongs to a very restricted group of 10 members in Portugal, which systematically work to achieve excellence in all its management practices.

EFQM acts as a partners’ network representing diverse entities both from public and private sector across Europe. These entities share the goal of improving and ensuring their sustainable development through the implementation of the EFQM Excellence Model. Through the implementation of this model in more than 30,000 organizations throughout Europe, over its 20 years of existence, EFQM contributes to the implementation of a culture of excellence, good management practices, innovation and therefore to organizational performance improvement.

The EFQM Excellence Model is based on a set of European values, which were first expressed in the European Convention on Human Rights (1953) and the European Social Charter (revised 1996). This treaty has been ratified by the 47 Member States of the Council of Europe and its principles are incorporated into national legislation. This model is based on nine criteria, which are grouped into two areas: “Means” and “Results”. The “Means” criteria cover everything a company does and how it does it. The “Results” criteria cover what a company achieves. Please see below the diagram of the Excellence Model.

Outstanding organizations reach and maintain remarkable levels of performance that meet and exceed the expectations of all their stakeholders. Through the establishment of this partnership with EFQM, Contisystems intends to create the necessary bases for the implementation of EFQM’s Excellence Model in the Company.

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Together we can make a difference

It is not uncommon to be surprised by our employees mobilization capacity, and it happened again. We made an internal sale of raffles in order to collect donations to the “Casa da Criança” in Tires. This resulted in the surprising number of 276 raffles sold! Facing this result, Contisystems donated an extra value and made the impact we had even greater. Together we made the difference and delivered basic goods that the institution identified as priorities. We are really proud of what we were able to  accomplish together!
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Contisystems Pic Nic

We believe that for effective teamwork and a more cheerful day-to-day life, it is important to strengthen the bonds outside the work environment. For this reason, the promotion of socializing activities among our employees is something that we value. Even when the rain shows up, it’s ok, we have a tent and we picnic anyway!



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Duarte Conceição’s Nomination for Graphic Personality of the Year

Duarte Conceição, the CEO of Contisystems, was nominated for the Graphic Personality of the Year prize of the 2018 Papies. The nominations for this prize were made by professionals of the graphic industry and were followed by a public voting period, which has ended in the meantime. The results of the aforementioned votes will be revealed at the annual Papies gala, which will take place on June 6 at the Figueira da Foz Casino, and Contisystems will be present.


After Contisystems was restructured, both in terms of performance as well as in terms of management and shareholder structure, Duarte Conceição became the “steersman”, succeeding Pedro Caravana as the new CEO of the company. As he was one of the drivers of diversification as well as growth of the company, not only as a CEO but also throughout his 15 years of collaboration with the company, Duarte is certainly a personality worthy of recognition in the graphic industry.


The nomination of Duarte Conceição fills Contisystems with pride and represents yet another recognition of our company as a market reference.

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3,2,1… GDPR


The transition period to the General Data Protection Regulation is already complete. We would like to remind you of the changes that were implemented with the GDPR and how we prepared for its application at Contisystems. We would also like to remind you that this article should not be considered as legal guidance for compliance with the above regulation. We advise you to check the European Committee page on Data Protection if you would like complete information on the regulation.


What is the GDPR?

The GDPR – General Data Protection Regulation – is a regulation approved by the European Council on April 27, 2016 and it refers to the protection of natural persons with regards to the processing of personal data.

When does it come into force?

After a transition period of two years, the GDPR is mandatory from May 25 onwards through the direct application of the approved regulation and without the need for national legislation.

To whom does the GDPR apply?

To all professionals, companies and organisations, both public as well as private, that manage, process or handle personal data.


What changes were implemented with the GDPR?

The GDPR intends to regulate the complete lifecycle of the processing of personal data.

The regulation introduces significant changes to the current Data Protection rules by imposing new obligations on organisations and non-compliance with these new obligations is punishable by hefty fines which could go up to 4% of the annual global turnover or to € 20,000,000.00 (whichever is higher).

The GDPR is not limited to legal and IT matters. It is applicable throughout the organisation and implies implementing a risk management system, an information security system as well as the adoption of new behaviours such as:


  1. Attainment of consent for the collection and processing of personal data;
  2. Introduction of accountability duties
  3. Carrying out Privacy Impact Assessments (PIA);
  4. Sending a mandatory notification to the Data Protection Authorities (CNPD) in the event of a data leak or compromise;
  5. Appointment of Data Protection Officers;
  6. Reinforcement of data security;
  7. Exercise of the right to forget (companies should delete the personal data whenever requested by the data subjects);
  8. Exercise of the right to data portability (it enables people to access their data and to provide it to another company);
  9. Exercise of the right to oppose to profiling (data subjects have the right to oppose to any form of automated personal information processing with the purpose of assessing and typifying individuals based on their personal data);
  10. Elimination of the data when it is no longer necessary (it should only be kept for the period needed to provide the product or service).


How did we prepare for the application of the GDPR at Contisystems?

Following a background, in which information security has always been important, Contisystems is currently implementing methodologies as well as assessments that guarantee total control of its data through the implementation of good practices. Examples of these good practices are assurance of encryption of all the information relating to personal data and analysis of new processes in order to map the physical and logical locations, where the information passes, as well as identify the data transformation processes and the people who intervene in them.


You can count on our cooperation in complying with the data protection regulation!

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Changes in the Board of Directors

The Board of Directors of Contisystems S.A. hereby announces that Pedro Caravana has ceased his duties as CEO and Administrator of Contisystems and was replaced by Duarte Conceição, who served as CTO and deputy CEO of the company.

Duarte Conceição holds a degree in Information Systems Management, holds a Post-Graduation in Project Management and an MBA from Universidade Nova-Católica. He began his professional career as a programmer at Altran and became a part of the staff of Contiforme in 2001 to lead technology projects in the banking field as well as the first digital certification project of the Portuguese Parliament. Between 2002 and 2004 he managed the @DAN project for the European Commission in the area of ​​secure payments for mobile devices. In 2009 he was invited to lead a spin-off of the development area resulting in the birth of Contisystems, a company focused on software in the area of ​​IoT and RFID. In 2015, Contiforme and Contisystems merged their activities and from that date on Duarte took over the CTO position of the company.

We are certain that Duarte and the rest of the management team, under a continuity policy, will have the greatest success in the mission of ensuring that we are the fastest and most reliable end-to-end supplier of personalised communication products and services with Customers.

Pedro Caravana will continue to collaborate with Contisystems as an independent consultant in the areas of CCM, digital transformation and postal optimisation, for external markets.

The Contisystems’ Board of Directors acknowledges the contributions and dedication of Pedro Caravana in Contisystems’ the business development, while he has held the functions of company management and CEO, and wishes him luck in this new professional project.

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