How Unicre Managed an Operational Transition Process with the Support of Contisystems

During an operational transition, rapid response and the ability to coordinate across teams are critical to ensuring continuity, consistency, and security in all communications.

This was the challenge Unicre faced during a particularly demanding period, which required adapting nearly 100 document templates, changing sender addresses, and making other operational adjustments within a very tight deadline: about three weeks.

Given the scale and sensitivity of the operation, this project involved several areas of the organization, including IT and digital systems, application development and integration, marketing, customer support, and operations. The need to align teams, ensure rapid execution, and maintain normal business operations made this process particularly challenging.

In this context, Contisystems took on a hands-on and responsive role, supporting Unicre throughout the entire process and helping to ensure that the necessary changes were implemented with precision, coordination, and a strong sense of commitment. The tight deadline made this project particularly challenging, and the ability to deliver within that timeframe was a critical factor in the success of the transition.

More than just ensuring technical and operational adjustments, this project highlighted the value of a partnership built on responsiveness, professionalism, and a commitment to delivering results. In projects of this nature, where timing is just as important as execution, having a partner capable of responding quickly makes all the difference.

“We would like to highlight the dedication, professionalism, and true partnership that Unicre shares with Contisystems. They are a team that is always ready to tackle any challenge, with a clear commitment to meeting deadlines.”

Filipa Torres, Director of Operations and Customer Service, Unicre