Being in the office is no longer for everyone... is it for you?
Nowadays, due to the context in which we live, teleworking has emptied offices and made them just an address. These addresses, no matter how much you tell them otherwise, end up being the destination of important communications such as invoices, checks, complaints, etc. Picking up this mail occasionally delays its processing, forwarding and accumulates unfinished business, which can often mean delaying revenue and multiplying costs.
What can we do to help?
We then thought that this would be the time to eliminate this operational constraint for companies and provide a mailroom management service that will ensure that all this mail is physically collected by us and forwarded digitally.
But that's not all, we don't want our customers to remain as before, we want them to take advantage of this opportunity to organize and optimize the way they integrate the documents and information that comes to them by mail, not only physical but also digital, into their systems.
What is this service based on?
This service not only eliminates the hassle of managing physical mail, it also allows the extraction of associated metadata and the creation of an easily searchable archive available via API that can be easily integrated with your CRM. And not only does it do this for scanned physical mail, but also for all the digital documentation that is "loose" in the systems and is therefore not integrated and used, such as the emails scattered around in sales people's mailboxes.
Visit our Mailroom Management page here.
What technology supports this service?
Using OCR (Optical Character Recognition) and NPL (Natural Processing Language) technology, we will identify the type of document in order to understand the flow it should follow. From there, using automated processes (RPA - Robotic Process Automation) , the information and communication follow their flow and are integrated into a centralized database. This database stores the communication or document, the extracted metadata that is associated with it, as well as the routing that was given (log).
All information is valuable as long as it is available and actionable, organize your information and maximize its value.
This is just one of the use cases that can be assembled from our modular CCM platform. Discover this whole universe here.
Count on us to streamline your operation in these difficult times. Don't just stay the same, become stronger and more useful to your customers.
#togetherwecan
