Executive Breakfast: Digital Trust – The Challenge Facing Today’s Organizations

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In the face of increasingly sophisticated digital threats—driven by advances in artificial intelligence—trust is no longer an abstract concept. It has become anoperational necessity. 

Organizations are facing a landscape in which cybersecurity, data protection, and the reliability of digital interactions are critical to business success. And in this context, the question is no longer whether digital trust is important—buthow to ensure it in practice. 

With this goal in mind, Contisystems is hosting theExecutive Breakfast – Digital Trust in Practice, an event that will take place on June 18 at NOVA SBE. 

From strategy to execution 

This event is designed for decision-makers who deal with the impacts of digital transformation on a daily basis, in an environment where technology, regulation, and risk evolve in tandem. 

Rather than merely discussing concepts, the focus is on reality: how organizations are responding to these demands and how they are addressing the issue of digital trust in specific processes. 

A space for dialogue among decision-makers 

In an intimate, discussion-oriented setting, the Executive Breakfast brings together different perspectives on a shared challenge: building trust in an increasingly demanding digital ecosystem. 

It’s an opportunity to listen, ask questions, and reflect on what’s actually working—and what still needs to be adjusted.

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Satisfied customers do not appear by chance

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At Contisystems, our relationship with customers has always been more than just the delivery of technology or specialized services. It is a relationship built over time, based on trust, consistency, and a real ability to solve complex problems. The latest results of our satisfaction survey confirm this: our customers value the way we work—and they do so clearly and consistently.

The indicators reveal a very positive trend in all metrics analyzed. Participation in the survey reached an all-time high, which in itself is a significant sign: when customers respond, it is because they feel involved, listened to, and interested in the relationship. More importantly, recommendation and overall satisfaction rates are clearly on an upward trajectory, consolidating a pattern that is not temporary but sustained over time.

This performance is consistent across all areas of our business. Regardless of the division or type of service, the trend is consistent: high levels of satisfaction and a very positive perception of how we work. This reflects a common culture, shared by different teams, but aligned in the same way of being— technical rigor, proximity, responsibility, and focus on results.

“Contisystems is a solid, experienced player with a strong focus on security and digitization in the customer communication management (CCM) and payment solutions market.”

–Customer feedback in the November 2025 survey

The true impact of these indicators is revealed in how relationships evolve over time. When there is trust, working together becomes simpler, more effective, and more aligned with the evolving challenges of each client. The results now obtained reflect this continuous journey, made up of collaboration, active listening, and constant improvement.

This level of trust becomes even more significant when we look at our customer base. We work with almost all banks operating in the market, with almost all insurance companies, and with a very significant number of companies in the utilities, telecommunications, and other critical sectors of the economy. These are demanding, highly regulated organizations with high standards of security, reliability, and continuity. The fact that they continue to work with us—and recommend us—is, in itself, a strong indicator of the quality of our work.

“A company I have been working with for over 20 years and never disappoints.”

–Customer feedback in the November 2025 survey

The survey results thus help shape something that is built on a daily basis: stable, demanding, and lasting professional relationships based on a consistent way of working, listening, evolving, and taking responsibility. It is this path—validated by our clients—that we continue to follow, aware that even excellent results are always a starting point for doing better.

“Always available to listen to customers and help with suggestions to solve problems.”

–Customer feedback in the November 2025 survey

Of course, viewing these results as the end goal would be a mistake. Even with very positive indicators, we know that there is always room to evolve, refine processes, and further enhance our customers' experience. It is precisely this attitude—never considering the job done—that has brought us this far and will continue to guide our path.

Environmental sustainability at Contisystems: a commitment we live every day

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At Contisystems, we believe that environmental sustainability is not an isolated objective, but a way of being. It is present in our decisions, in the relationships we build and in the way we look to the future. We believe that corporate sustainability is the only possible path - not just to reduce impacts, but to create genuine and lasting value for people, the planet and our customers.

Our track record in this area is solid and measurable, supported by recognized certifications, rigorous monitoring and global commitments. Rather than following trends, we choose to act responsibly and transparently.

FSC® certification: communicating with awareness

FSC® (Forest Stewardship Council) certification was one of the first milestones in our commitment to the environment. This seal guarantees that the paper used in our processes comes from responsibly and sustainably managed forests, ensuring traceability and respect for ecosystems and local communities.

For our customers, the choice of FSC-certified materials represents a opportunity to strengthen the reputation of your brands and communicate from shape in a more conscious and sustainable way. It's a choice that adds value to each message and reinforces trust with your customers.

ISO 14001: turning commitment into practice

With ISO 14001 certification, we have implemented an environmental management system that guarantees continuous improvement in our performance. This international standard guides us in identifying and reducing environmental impacts, managing resources efficiently and promoting an internal culture of responsibility.

ISO 14001 translates into concrete practices that make our operation more efficient and our impact more controlled - benefits that are also reflected in the solutions we deliver to clients.

Carbon footprint: measure to reduce

Through our partnership with Carbon Quota, we have taken a fundamental step by measuring our carbon footprint. This process allows us to quantify the emissions associated with our activities and define reduction plans based on real data.

Measuring is the first step to taking action. Based on this information, we are implementing measures that reduce energy consumption, optimize production processes and minimize emissions. The result is a cleaner operation and a more sustainable value chain for everyone who works with us.

Ecovadis: international recognition

Our commitment to environmental responsibility, labour practices and business ethics has been recognized by Ecovadis, which awarded us a bronze medal. This distinction is the result of an independent, international assessment that confirms Contisystems' positive performance in crucial areas of sustainability.

Receiving this medal is a source of pride, but also an incentive to keep improving. Sustainability is a continuous journey - and every step counts.

United Nations Global Compact: aligning with the Sustainable Development Goals

By signing up to the United Nations Global Compact, we have formalized our commitment to the Ten Principles that guide companies around the world on issues of human rights, labour practices, the environment and the fight against corruption.

This membership reinforces our responsible action and our direct contribution to the Sustainable Development Goals (SDGs), integrating Contisystems into a global network of organizations committed to creating positive impact.

Deserves: recycling technology, inspiring change

O Merece is a business movement created by Contisystems dedicated to recycling cards with electronic components, such as payment or identification cards. The aim is simple and concrete: to reduce environmental impact by promoting the recovery and transformation of materials that would otherwise be sent to landfill.

The initiative also gave rise to the Merece store, a space where we value and promote projects and products that share our values of sustainability and responsible innovation.

Merece is thus more than an environmental action - it's a way of showing that technology and responsibility can coexist, and that small choices have the power to generate big changes.

Corporate sustainability that generates shared value

Each certification, each monitoring and each initiative has a common purpose: to generate sustainable value.

For our customers, this means working with a partner who acts responsibly, transparently and in line with current environmental requirements.

We know that sustainability is not just a goal - it's an ongoing journey. We will continue to invest in greener technologies, processes and materials, while maintaining the same rigor that has always characterized us.

Choosing Contisystems is choosing a cleaner, more ethical and future-proof value chain - a partner that genuinely combines innovation, efficiency and environmental sustainability.

Where Does Contisystems' Role Come From?

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At Contisystems, every choice we make reflects our values. We believe that the excellence of our services starts at the source - and the paper we use in our printing processes is an excellent example of this.

In this article, we explain why we choose Iberian paper suppliers and how this decision reinforces our commitment to quality, sustainability and operational efficiency.

Why we choose paper from Iberian suppliers

Most of the paper we use is supplied by Portuguese companies, supplemented by partners in Spain. This choice is supported by four main factors:

  • Geographical proximity
  • Relationships of trust
  • More sustainable solutions
  • High quality standards

More than a question of logistics, this is a strategy designed to ensure that our processes are more efficient and have less environmental impact.

Advantages of proximity

Working with suppliers located in Portugal and Spain brings concrete benefits to our business - and to our customers:

  • Faster and more predictable deliveries
  • Reducing the carbon footprint of transportation
  • Greater agility in responding to specific needs
  • Better quality control and direct relationship with producers

This proximity allows us to maintain operational excellence, minimizing risks in the supply chain.

Technical quality you can feel

The paper we use has to meet high technical demands. You need:

  • Good graphic definition
  • Excellent behavior in printing equipment
  • Consistent finish

Our suppliers meet strict technical criteria and hold international certifications, such as the FSC®, which guarantee the responsible origin of the raw material.

Commitment to sustainability

Choosing Iberian suppliers is also a way of reinforcing our commitment to the environment. The paper we use is:

  • Produced from responsibly managed forests
  • Manufactured using renewable energy wherever possible
  • Involved in environmentally optimized production processes

In addition, by reducing transportation distances, we contribute to reducing greenhouse gas emissions.

A decision with added value

Choosing paper produced in the Iberian Peninsula represents a vision of the future. For us, it means:

  • Supporting the local economy
  • Promoting responsible environmental practices
  • Ensuring quality and traceability
  • Making our supply chain more resilient

At Contisystems, we believe that the quality of our services starts with conscious decisions. The paper we use is more than a physical support - it's a reflection of our commitment to excellence, to our customers and to the planet.

And when the origin is closer and aligned with our values, the positive impact multiplies.

Contisystems joins the UN Global Compact

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Contisystems is proud to announce that it has joined the United Nations Global Compact (UN Global Compact), the world's largest corporate sustainability initiative. This commitment reinforces our dedication to aligning business operations and strategies with universally accepted principles in the areas of human rights, labor, the environment and anti-corruption.

What is the UN Global Compact?

Launched in 2000 by then UN Secretary General Kofi Annan, the UN Global Compact is a call for companies around the world to align their operations and strategies with the Ten Universal Principles in the areas of Human Rights, Labor, Environment and Anti-Corruption, developing actions that contribute to tackling society's challenges. It is currently the largest corporate sustainability initiative in the world, with more than 25,000 participants, including companies and organizations, distributed in more than 67 local networks, with coverage and engagement on all continents.

Why is this commitment important?

Joining the UN Global Compact reflects our commitment to promoting responsible business practices that benefit the environment and society. By integrating the Ten Principles of the Compact into our operations, we commit to:

  • Human Rights: Respect and support the protection of internationally recognized human rights and ensure that we are not complicit in abuses of these rights.
  • Labor: Support freedom of association, eliminate all forms of forced labor, effectively abolish child labor and eliminate discrimination in employment.
  • Environment: Adopt a preventive approach to environmental challenges, promote greater environmental responsibility and encourage the development of environmentally friendly technologies.
  • Anti-corruption: Fighting corruption in all its forms, including extortion and bribery.

Our commitment to the Sustainable Development Goals (SDGs)

In addition to the Ten Principles, the UN Global Compact encourages companies to contribute to the 17 Sustainable Development Goals established by the UN, which aim to tackle global challenges such as poverty, inequality, climate change, environmental degradation, peace and justice. At Contisystems, we are particularly committed to:

  • SDG 8: Promote inclusive and sustainable economic growth, full and productive employment and decent work for all.
  • SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation.
  • SDG 12: Ensure sustainable consumption and production patterns.
  • SDG 14: Conserve and sustainably use the oceans, seas and marine resources.
  • SDG 15: Protect, restore and promote sustainable use of terrestrial ecosystems, combat desertification and halt land degradation and biodiversity loss.
  • SDG 17: Strengthen the means of implementation and revitalize the global partnership for sustainable development.

Next steps

As a participant in the UN Global Compact, we are committed to reporting annually on progress in implementing the principles through the Communication on Progress (CoP). This public report will demonstrate the actions we are taking to integrate the principles of the Compact into our strategies, culture and daily operations.

We believe that joining the UN Global Compact will strengthen our mission to offer innovative technological solutions while maintaining a firm commitment to sustainability and social responsibility. We are excited about the opportunities this commitment will bring and are confident that, together, we can contribute to a more sustainable and equitable future.

Our Commitment to Sustainability: Measuring and Reducing the Carbon Footprint

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As part of our ongoing commitment to sustainability, we have implemented a rigorous process of measuring our carbon footprint in collaboration with CarbonQuota. This milestone represents more than an analysis; it is a reflection of our commitment to adopting more sustainable business practices, aligning our strategic objectives with the demands of a world undergoing rapid environmental transformation.

Like other leading companies in the sector, we recognize that measuring and understanding the environmental impact of our operations is essential to implementing meaningful change. A detailed carbon footprint assessment not only provides a clear view of emissions, but also paves the way for structured planning, allowing us to adopt reduction strategies that promote efficiency and innovation.

Commitment to Reducing Emissions

The results obtained show a clear focus on key areas for reducing emissions:

  • Renewable Energy: The transition to clean and sustainable energy sources, such as 100% renewable electricity tariffs, is a priority.
  • Process optimization: Investing in the modernization of air conditioning infrastructures, promoting greener alternatives.
  • More sustainable mobility solutions: Planning to replace fossil fuel vehicles with electric and bioenergy technologies, in line with best practices in the sector. 

We see carbon footprint measurement and analysis as an opportunity to improve our environmental performance, particularly in the key areas identified. With the support of CarbonQuota, we ensure that our data is accurate and reliable, allowing us to transparently communicate the progress made over time. This commitment strengthens our position as a trusted partner for customers and stakeholders who value sustainable and innovative solutions.

A Vision for the Future

Aware of the need for continuous progress, we are committed to integrating sustainability into all levels of the organization. Through structured initiatives, investments in clean technology and a corporate culture focused on environmental responsibility, we are moving forward with confidence towards a greener future.

We invite all our partners and clients to join forces on this journey of transformation, reaffirming that sustainability is a collective goal. This collaborative approach not only contributes to a positive environmental impact, but also strengthens the company's resilience and competitiveness in increasingly demanding markets.

New Contisystems shareholder structure

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We are thrilled to share with all our customers, partners, suppliers and the market in general that Contisystems was acquired last Friday, June 30, by the Spanish group Mailcomms (MailTecK&Customercomms), a leader in the Spanish customer communication services market.

This acquisition promises to bring many new features to the Iberian market for integrated services and solutions for personalized communication for clients, both physical and digital. Among these new features, we would highlight the doubling of production capacity and greater innovation in terms of the service portfolio, particularly in terms of the provision of trust services. Equally important will be the absolutely unique offer that the Mailcomms Group entities will be able to provide in terms of security, with very complete disaster recovery/business continuity scenarios.

The integration process between the companies will involve a careful assessment to align operations, teams and strategies but the aim is to ensure a smooth transition, maximizing opportunities for synergy and growth and guaranteeing that our entire team will be retained. Our CEO, Duarte Conceição, will not only retain his position, but will also join the MailComms Group board.

You will continue to see and talk to Contisystems as always, more than ever, we have the structure, the team and the motivation to give you the best service.

The IPN Innovation Award 2023 is OURS!

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But let's go in parts, we want to share everything with you! 

What is the IPN? 

The IPN is an international organization that brings together renowned entities from all over the world with the aim of sharing best practices. It is a business network of companies that stand for excellence and innovation, which originated in the printing industry, but today operate in different areas, particularly in terms of the digital transformation of processes and communications. We are very proud to be part of a group of companies that we admire for their achievements, results and impact on the community.  

What does the Innovation Award mean? 

This award distinguishes those who, in such a strong group, have differentiated themselves through their strategic choices, particularly in terms of the products developed and the processes adopted. Now, in a group that we admire so much, this obviously fills us with pride and satisfaction!  

Why Contisystems? 

In pursuit of our mission to provide companies with the best service in managing communication with their customers, we have focused on developing differentiating services using internal resources and creating strategic alliances with key partners. Products such as the Unicks platform, Registered Emails, Cyberadvisor or the Merece initiative were activities developed with a great deal of commitment and dedication by our team in order to meet the challenges that arose and the trends that made sense to follow. At the same time, the ISO 9001 and 27001 certifications support the quality and security of the data processing in the provision of the services developed. 

Whoever wins, thank you! 

And because an award that is an award calls for a speech of thanks, here is ours: to our employees who put all their commitment and motivation into serving our clients; to our clients, who trust us and accept our challenges for continuous improvement in communication with their clients; to IPN: thank you for being such an inspiration and for this wonderful recognition!

The bank card as a second authentication factor

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One factor is no longer enough

In a world where crime is increasingly concentrated in the digital realm, the password model is no longer enough. Progressively, whether voluntarily or due to the imposition of partners or regulations, the adoption of multiple authentication factors has become widespread. Whether it's changing equipment, activating a card, authorizing larger transactions, accessing confidential data or any other action that requires greater security, the adoption of multiple authentication factors is essential.

Two factors... but which ones?

Authentication factors can include possession (something I have), knowledge (something I know) and identity (something I am). Since identity recognition currently poses many challenges in terms of technology and data privacy, the most common solutions have involved factors associated with possession and knowledge. To this end, the following additional authentication factors are common when using the mobile app:

  • SMS OTP (One Time Password): this is a security factor considered obsolete by NIST - the American Institute for Standards and Technology.
  • App Token: solution with poor usability as it requires the use of two apps at the same time and poor security because often both apps are on the same device, reducing the user experience when making banking transactions
  • Matrix card: high-cost solution (maintenance of cards and everything involved in their management and postage costs) and poor usability as it requires the use of an additional card

I received an SMS from my bank...

This is a common expression in many consumer complaints.

The degree of sophistication of online fraud in stealing credentials and even receiving OTPs makes it very difficult to distinguish a fraud scheme from a real experience with the bank. While there used to be some clues that made it easier to identify fraudulent schemes, nowadays SMS appear integrated into previous conversations with banks, web pages are replicas of official sites, texts are carefully written in correct Portuguese and consumers' fast-paced daily lives often make them drop their guard when faced with authentication requests.

The card is better than SMS

The bank card that every user already has can be a secure authentication solution (PSD2: proof of possession) with hardware that the customer already has in their possession. The card, with the familiar bank branding, is in the user's wallet every day and is often used for contactless payments.

By touching this card to a cell phone for a few seconds, using NFC (Near Field Communication) technology, you can authenticate yourself. NFC is a technology that allows two devices to communicate when they are close together, usually within a few centimeters. In this case, since the bank card is already equipped with an NFC antenna, when you touch the cell phone, the NFC reader reads the information on the card and sends it to the bank's application for authentication.

This method avoids the use of one-time passwords (OTP) sent by SMS or, for example, the verification of master card numbers. As well as being more secure, since it requires the possession of an active physical card, it is more convenient, eliminating the need to enter a code manually. In addition, it is easy to use, with an object already familiar to the user and the bank's trust mark, the authentication process is very fast as the card information is read and transmitted quickly.

This type of authentication can be used to formalize the process of changing mobile equipment, to securely authorize transactions and prevent unauthorized access to confidential information, among many other use cases.

The future that is present

This is a working solution which, in practice, translates into an SDK (Software Development Kit) that can be integrated into the bank's current application. With this feature, the cell phone recognizes the card and requires it as an authentication factor. Currently available for Android, it is not yet possible to use it on an iPhone, as Apple does not provide access to NFC for other entities for the purposes of financial transactions. However, it is expected that this issue will soon be overcome and this type of solution will be available for all NFC-equipped devices.

Find out about the options available from your payment solutions partner.

Talk to us

CyberAdvisor: Get to know Contisystems' new brand

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Cybersecurity is increasingly high on companies' priorities. However, it is a topic that usually involves high investments in terms of security solutions and systems, training and resources, and is therefore out of reach for the vast majority of small and medium-sized Portuguese companies.

As processors of sensitive data and working with heavily regulated entities for several decades, we have developed strong cybersecurity skills and competencies.

This is why we decided to use our know-how in this area and put it at the service of national companies that don't have the capacity to have their own cybersecurity department.

And so the CyberAdvisor brand was born.

What services does CyberAdvisor offer?

CyberAdvisor is supported by a team with different levels of expertise in cybersecurity, which is reflected in different types of service, adapted to the needs of each company:

Cybersecurity Domain Scan

It consists of a rapid assessment, based on public data available on the internet about your domain and using as a reference a set of risk vectors identified as relevant to your sector.

Cyber Risk Mitigation

This is our most comprehensive program, which can be customized according to your company's needs. As a rule, we start this plan with a full assessment of your company's cybersecurity maturity. Once the main vulnerabilities have been identified, we propose a prioritized action plan together with the organization. We also monitor its implementation step by step so that these vulnerabilities are controlled or mitigated in the most appropriate way for the organization's context. And because people are a key part of proper cybersecurity risk management, we provide training and information at all stages of this process. 

Vulnerability & Threat assessment

We carry out an isolated assessment of the vulnerabilities, whether technological or not, that pose a risk to your company.

Cybersecurity Policy

We design policies and procedures tailored to the context, business and reality of each company to support cybersecurity.

What is our CyberAdvisor offer for?

While cybersecurity insurance is very useful, remember that it doesn't prevent incidents, it only minimizes the financial impact associated with them. And it's usual for this type of insurance to have prerequisites that the organization must demonstrate in terms of information security.

Using this type of consultancy makes you aware of your level of exposure to risk and how you can manage it, finding the best strategies to protect your information assets.

It is also increasingly common for large companies to demand cybersecurity guarantees from their suppliers, either through ratings or qualification and evaluation processes.

We can help you prepare so that no business is jeopardized for this reason.

Contact us and we will quickly carry out a Domain Scan that will give you visibility of the public-level risks to which you are exposed so that you can manage them properly. At a later stage, if you feel it is justified, we can carry out a Cyber Risk Mitigation project which will involve a more in-depth analysis.

Don't put it off, your business deserves to be protected, and it can't stop.

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